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I hope this is not a hopeless topic, despite how it has seemed to become one. If there is a will, there is a way. PBW must be brought back up! No more delays, the masses demand it!
The best way to succeed in doing this is to get the tech hooked on SEIV. The rest will take care of itself. |
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That is the best suggestion I've heard in three weeks of downed PBW! http://forum.shrapnelgames.com/images/icons/icon10.gif
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CNC, your genius has seen to the heart of the matter. i suggest we take up a collection.
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Sorry, the tech is a girl. And as everyone knows girls don't play SEIV. http://forum.shrapnelgames.com/images/icons/icon12.gif
Seriously though, as if you didn't know it we're still down. They have found out what the problem isn't though. It's not anything at my end and it's not at the CO. There are a few switches or connections or something between hither and yon that she said need to be checked. This could take several hours they say so I guess we are looking at at least one more day. The saga continues... Geoschmo |
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Sorry, Geo. My daughter plays SEIV and loves it. http://forum.shrapnelgames.com/images/icons/icon12.gif She is just as disappointed as us guys that the server is down.
.....Back to sulking in my gloom. For those looking for alternative forms of gaming, try www.atitd.com A refreshing, noncombatant, massive multiplayer game set in ancient Egypt. |
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UHM, YEAH i'm female as well.. one of the FEW, VERY FEW that play games such as these..
I can't believe it's been down for so long, and why can't I upload my own avatar in this god-forsaken forum? =( |
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WTF???? Revelations of 2 female SE4 players in the same day??? Has the world gone all wonky with PBW down?
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3 at least. Don't forget, Princess Xanthea, who will be my Partner in the soon to start PBW Game - Pairs.
Everynight I come home, the first thing she asks is if PBW is up yet... |
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1) Get it as a file in a format the board will accept 2) Go to one of the threads in the New Scenerio/Mod Forum (any one will do) 3) Start (but do not finish) a post in the chosen thread 4) Select the "Upload File Form" option from the post reply dialog (on the left, under "Message:") 5) Type in the address (on your machine) or use the browse button to select the picture 6) Click upload, and wait for it to finish 7) Copy the text the dialog spits back onto the clipboard 8) Back out of the post, and view your profile ("My Profile" in the upper-right hand corner of the screen) 9) Select "View/Update Profile" (Upper left hand corner of the screen) 10) Select "Select a different Avatar Image" (middle of profile, next to your current avatar) 11) Paste the stuff from the clipboard into the "Use Custom URL" box (bottom of the dialog); do not click "Set URL" yet 12) Remove the "" and "" (including the "]" and "[/url]") 13) Select "Set URL" 14) Select "Select This Avatar" 15) Select "Update Profile" That is probably much more verbose than you need; sorry for spending your time on the stuff you already know, but I don't really have any way to judge what that is. |
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hi, welcome to the forums. the fading scream you hear is your sanity deciding it needs a vacation. hawaii maybe.
i'm one of the forums crazy people. i suppose it says something that there's forums where i'd be the crazy person. |
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A woman... a woman on the SEIV Boards...
GREAT! It'll be fun! Force all you guys to start cleaning up your act http://forum.shrapnelgames.com/images/icons/icon12.gif (but judging by DavidG's reaction, maybe not http://forum.shrapnelgames.com/image...s/rolleyes.gif ). Welcome to the Boards. [EDIT - P.S. if you're going to stick around awile, and you are looking for an avatar, look here first. I'll bump the thread for this collection ("House of 1001+ Avatars") as well.] [ August 14, 2003, 09:49: Message edited by: General Woundwort ] |
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Geo if they continue to not figure out the problem, and it is not on your end, then you might have no alternative but to seek satisfaction through your states attnery Generals office. At least recover the cost of your down time. |
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p.s. this is k.o.t.h. |
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Slynky,
All I can say is I have a contract with them and so they better fix it. I understand DSL get's a bad rep becuase it's not available in every area and sometimes is hard to get setup and running. But once it's up and running for over a year there is no excuse for the service going out. They can't exactly shrug their shoulders and walk away like they can with a new customer. That being said, Geoschmo is starting to get impatient... http://forum.shrapnelgames.com/images/icons/icon10.gif I received a nice email today from the DSL people.. > > Thank you for contacting Customer Care. > > We have received your e-mail your connectivity > issue. We deeply apologize for the frustration and > inconvenience you are experiencing with your > connection. By reviewing your service ticket, there > will be an update at the close of business day(14th) > form your local carrier. You can check back via > email/phone for further updates Thank you. > > If there is anything further that we can assist you > with, please feel free to reply to this e-mail or > contact our Customer Care Department > > Thank you, > > Perry My response to him... Perry, A phone Company tech came to my house this morning around 9:30. He did a continuity and a load test and said that it passed both of those all the way back to the CO but that there is still no DSL signal coming through the line. Is there something else in the system that could be the problem that the phone company is responsible for? Has the DSLAM been checked properly to make sure it is putting out the required signals? So far I have had 2 visits from phone company techs and two visits from your techs to my house in the 14 days that my DSL has been down and they have not found the problem. Most of my frustration has been due to what I feel are conflicting updates coming from your support and a lack of proactive updates. When your tech came out yesterday morning, she said she needed to check something at the CO and then I never heard from her again. I called support four hours later yesterday afternoon they said she had checked the CO and the signal there was good and that she had to have the connections between my house and the CO checked. When I called Last night around midnight for an update they said someone had found a problem at the CO and that the phone company would have to fix some connections there. The next morning a phone company tech showed up at my house and started tracing signals from my end again. I was not expecting that and it didn't make sense to me considering what I had been told 9 hours earlier by your help desk. Do you have any idea where the signal is being lost even? The impression I get is that you all are passing the ticket around between the various levels of support and the field at your company and the phone company's field personel and no one is working together to resolve the problem. I work in IT support myself, so I understand that not everyone is trained in every area of a complex system such as this. But when a persistent problem of indeterminate origin such as this occurs with our customers one of us will take ownership of the problem and coordinate efforts with the various technical specialty Groups until it is resolved. Perhaps this would be something someone at your company could do and get this issue resolved for me. It just doesn't seem right that I have now been without DSL service for 14 days. Not to mention the fact that I just received my monthly bill including an extra 30 dollars for excess dialup usage. Dialup usage that has been caused by the outage of my service that I am also paying for and not receiving. I understand that your billing cycles are independent of service issues, and that once the issue is resolved and the ticket closed I can speak with the billing department about a credit, and I intend to do exactly that. But I'll be honest with you it leaves a bad taste in my mouth. The year and a half prior to this problem arose have been relatively trouble free. Because of this I am still willing to cut you some slack while you try and get this resolved. But my patience is wearing thin and the good grace you have earned in my time as a customer is starting to be used up. [ August 14, 2003, 18:54: Message edited by: geoschmo ] |
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Well, you say cable is not an option because of a changing IP address. But our cable company offers a commercial account (which I assume is for a server to be connected to), so they must be able to hand out a static IP address. Of course, you're using a consumer account for this server so no telling how much more a commercial cable account would cost.
Ugh...talk about going postal! You should be just about ready to give new meaning to the accronym, DSLM (for the ininitiated, pronounced, "D-slam"). Oh well, keep us updated and vent your frustration here. |
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I believe the local cable company has a business option with a static IP as well, but was pretty ridiculously priced for our needs.
I am comitted to getting this issue resolved with the current DSL provider, however we are looking at some alternative options to make sure that long term outages like this don't occur in the future. I am sorry for the inconveinence. Hopefully it won't happen again but I am doing what I can to learn from it. Geoschmo |
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Guess we'll keep out fingers crossed. |
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Typically business accounts are on the order of 3 to 4 times more expensive then consumer accounts. Which sucks pretty much cause you aren't getting all that much more with them.
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What about just using a router to hold your IP?
The only thing that would change your IP with a router would be a power failure or tomfoolery by the ISP. |
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Geoschmo |
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I just use a parked domain now and forward it to my IP address. If it changes, there is a lag while DNS populates, but usually less than a day. |
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Well, for what it's worth..
I'm using Time Warner Cable's Roadrunner. I have a DLINK Firewall/Router with NAT, so I can run more than 2 machines on my cable provided internet service. I'm also running a website, off a PC in my room. My particular provider has not forced an IP change down to my router, since I hooked it up. It has stayed constant with several router reboots, and 1 overnight outage of electricity. Roadrunner, locally, does NOT use static IP's. I don't know why the IP hasn't changed, but my website has been up and running continueously (sp?) for about 5 months. What does it matter if the ISP catches you? They might upsell you on a static IP. Are you saying that they won't LET an individual run a website, unless they pay for a business account? That seems unreasonable, Geo. --Ed [ August 14, 2003, 22:50: Message edited by: 1FSTCAT ] |
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Is it back up yet, Is it back up yet, Is it back up yet, Is it back up yet, Is it back up yet, Is it back up yet, Is it back up yet, http://forum.shrapnelgames.com/image...s/confused.gif
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The cable modem idea has been brought up several times now. I have researched it and it's just not a good option for PBW. I'm just gonna leave it at that rather than continuing to respond to every point brought up. Geoschmo |
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OK, guys. Settle down a bit. And remember all the lessons we learned when chatting our lives away (instead ov SE4'ing them away) about people claiming to be female. You should know by now that "female" and "SE4" are mutually exclusive terms... http://forum.shrapnelgames.com/images/icons/icon12.gif
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So anyway for those that read my email that I posted a while ago, Perry called me. Guess he sensed the frustration in my email. http://forum.shrapnelgames.com/images/icons/icon10.gif
He is taking ownership of the problem and will be my own personal whipping boy if things aren't resolved pretty soon. http://forum.shrapnelgames.com/images/icons/icon12.gif There is aparently one mroe piece of equipment that the phone company has not verified yet even though the DSL company asked them to. That will be checked in the morning. If that doesn't fix it the next step is to get a DSL and phone company tech out at the same time to coordinate and find the problem. Apparently that is something that is difficult to get done. It sucks, but I can understand it knowing how hard it is to get an exact time a field serv ice tech is going to be onsite. This is true even with my company. http://forum.shrapnelgames.com/images/icons/icon7.gif |
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Geo, I felt your letter was an excellent one.
There is a fine line between expressing frustration in a civilized way by keeping it focused on the problem and expressing frustration which degrades the person or the organization to which it is being directed. With the second way of expressing frustration, there is always the possibility the recipient will "tune" it out to some degree, which results in an even greater lag time for service to resume. Or orse, it may never get fixed. I think it is excellant that your letter has resulted in someone taking personal responsibility for the problem. That is absolutely huge! Until someone does, the odds are good of being shunted around and not get anywhere. A lot of suggestions have been made in this thread. I appreciate your concern for keeping costs low. Being desperate to play PBW, we may be willing to accept significantly higher operating costs in the short run (i.e. now http://forum.shrapnelgames.com/images/icons/icon7.gif ). In the long run, it may be quite a different story where "someone' will have to be on the front line to obtain funding. Which will create another headache. I want to go on record that I appreciate your efforts. I am in support of your having the system with which you are most comfortable with. |
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[quote]Originally posted by General Woundwort:
[QB]A woman... a woman on the SEIV Boards... GREAT! It'll be fun! Force all you guys to start cleaning up your act http://forum.shrapnelgames.com/images/icons/icon12.gif Correction: "Women". Although I would agree, men are the dominant half of the species in SEIV. Yet many women find the challenge of 4X games rewarding. |
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HAH Geo, I think you need to direct Perry to this thread (umm, tell him a user name of Perry would not be a good idea http://forum.shrapnelgames.com/images/icons/icon10.gif ) and he can see how much we care about your situation, of course that might also make him think that we are shallow but if we get him HOOKED on this game, then its all good.
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Guess we'll keep out fingers crossed.</font><hr /></blockquote><font size="2" face="Verdana, Helvetica, sans-serif">GD, that is cheap! AT&T wanted $55.00 per month including modem rental. Now they Comcast wants $45.00 a month, but you have to be a customer of there digital cable service to get that deal. I wish those liberal trial lawyers would stop suing the fast food industry and turn their collective cash cow generating skills toward Cable and satellite internet providers and drive the subscription price down to a reasonable rate. But the cost is high because there are not enough IP addresses to go around. The average lease on an IP address was 1 hour. That caused a bunch of problems because every hour you would have to reboot or do a command promot ip config to reconnect. |
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Geo if they continue to not figure out the problem, and it is not on your end, then you might have no alternative but to seek satisfaction through your states attnery Generals office. At least recover the cost of your down time.</font><hr /></blockquote><font size="2" face="Verdana, Helvetica, sans-serif">YOU THINK AT&T is evil? Do business with D-way and you'll be hating life real quick like. They require a service contract, and THEY DO NOT SUPPORT their product at all. You have down time, tuff! Speeds down are intermittent and often only as fast as your current phone line. Up loads are horribly slow and agonizingly problematic. STAY AWAY FROM SATELLITE ACCESS! |
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Where is seiv.pbw.cc physically located? if in 9 south eastern states, might try using bellsouth dsl. business dsl has 24 repair truck rolls, can also get static ip. or get thier homenetworking with static ip.
dragonrogue |
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Geo if they continue to not figure out the problem, and it is not on your end, then you might have no alternative but to seek satisfaction through your states attnery Generals office. At least recover the cost of your down time.</font><hr /></blockquote><font size="2" face="Verdana, Helvetica, sans-serif">YOU THINK AT&T is evil? Do business with D-way and you'll be hating life real quick like. They require a service contract, and THEY DO NOT SUPPORT their product at all. You have down time, tuff! Speeds down are intermittent and often only as fast as your current phone line. Up loads are horribly slow and agonizingly problematic. STAY AWAY FROM SATELLITE ACCESS!</font><hr /></blockquote><font size="2" face="Verdana, Helvetica, sans-serif">Yep, satellite sucks when compared to DSL or Cable, but it is basically storm damage proof, and the down link speed is actually quite good. In the one adventure that I have that actually makes money every month, I rely on satellite connectivity to move data. It is all inbound to me except for some error checking. On the few days a month where weather prevents connectivity it falls back to six phone lines. A 2 hour window is needed on the dish, and that turns into about 18 hours on the POT’s. If both go down, I try to connect remotely with the cable, if that fails, then I get in the pickup and start burning CD’s all over the metro area. Some of them are easy to work with and will hand me the data at the door, but others won’t even give me a local burner to use. Until I get a T1, I will continue to use the satellite. Once the T1 gets here, then I’ll switch to frame relays and use the dish as the back up system. A note that OT's to another thread; The first 2K BLaster patch took my RRAS server down! God only knows how much I hate hackers! [ August 15, 2003, 15:42: Message edited by: Thermodyne ] |
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Geo, Narrew brings up a good point. Maybe you should pole the Users here for anyone that works for your local phone company or DSL provider. It certaintly can't hurt to have an "SEIV insider". Hehe.
Or better yet, you could give us their email addresses so that all of us suffering from massive SEIV withdrawal could send them nice little letters explaining our situation. |
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I'm not quite sure Geo wants to make too much of a stink about who and what the loss of his DSL is affecting. While not saying he's breaking any policy or rules, I suspect he'd rather not "test" the issue.
Just my HO. |
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Well, the day is over half completed and still no sign of a working DSL line. I guess this means another weekend without gaming http://forum.shrapnelgames.com/images/icons/icon9.gif .
Obviously, technology is growing to the point that it's surpassing the intelligence of the people that maintain it. Which, BTW, is one reason I didn't get DSL (too many horror stories about the stupid technicians who tried to install it). |
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The saga continues...
The phone compnay did one Last check at the CO and and did not find the source of the problem. They have scheduled a meeting with the DSL techs and the phone company techs at the same time to work together and find the issue. That meeting will not take place until Tuesday. I can no longer sit here doing nothing hoping the DSL will be back up some day and I am aggresivly persuing a few possible options about getting an alternate server set up, at least on a temporary basis. Honestly I should have done this two weeks ago but I was lulled to inaction by the prospect of the DSL getting restored at any moment. I expect I will have a busy weekend trying to get something going. Hopefully I will be succesful and you all will be able to have access to PBW again this weekend sometime. I will keep you updated as always. Geoschmo |
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But, on the other hand, here in Germany I don't know any weird installations with analog lines and DSL - I don't even know if you are able to get them here. ISDN and DSL, thats the standard. And phone companies use a pricing policy that effectivly discourages the usage of analog lines. [ August 15, 2003, 20:36: Message edited by: Roanon ] |
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Well, Roanon, the problem here seems (at first) to have been the surprise. By far, the majority of the Internet Users had dialup. But "one day", broadband became HOT and cable and telephone companies went after customers like crazy (hoping to get them and then have them forever...in other words, banking on the reluctance of a customer to not make a change once they have a broadband connection).
Around that time, DSL scheduling was running around 2 weeks wait time. Besides the number of people who wanted DSL, there was a shortage of phone company techs who knew anything about it. There is where all the horror stories came from. So, even after 4-5 years and with DSL expanding more and more, we still have idiots servicing the circuits. And, as is usually the case in a capitalist-driven society, more emphasis is placed on getting even MORE customers than there is making sure you can take care of what you have. |
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Yep, Slynky, we had the same sudden "HOT" period. But 2 weeks waiting time... you could only dream of. For some reasons unknown to me, it took months to get it. But if that means they did a better and more reliable job in supplying DSL, I definitely prefer that choice - especially as the waiting times are history now http://forum.shrapnelgames.com/images/icons/icon12.gif German Telekom effectively still had a monopoly in these times, it looks like there are certain aspects in which pure capitalism isn't preferable.
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Took me about a week to get it IIRC, and I set it up myself. Was no problem. Until two weeks ago that is... http://forum.shrapnelgames.com/images/icons/icon9.gif
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