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-   -   game crashes (http://forum.shrapnelgames.com/showthread.php?t=45613)

earcaraxe May 13th, 2010 08:07 AM
game crashes
 
My game crashes regularly, about once in every 3 hours of gameplay. It freezes completely, except that i remain able to move the cursor (but not the map), and the only thing the computer reacts to is a cold reset.
Anyone have an idea how to prevent this? I still like this game very much, but eats into my enthusiasm a bit.

I'm using zonealarm (a firewall i think), but turning it off didnt help (as one of my friends suggested). Perhaps if I turn off ESET smartsecurity's firewall too? Not easy to test this, because of the long and random timeintervals between crashes.

thanks a lot for any help.

sansanjuan May 13th, 2010 09:10 AM
Re: game crashes
 
Quote:
Originally Posted by earcaraxe (Post 745468)
My game crashes regularly, about once in every 3 hours of gameplay. It freezes completely, except that i remain able to move the cursor (but not the map), and the only thing the computer reacts to is a cold reset.
Anyone have an idea how to prevent this? I still like this game very much, but eats into my enthusiasm a bit.

I'm using zonealarm (a firewall i think), but turning it off didnt help (as one of my friends suggested). Perhaps if I turn off ESET smartsecurity's firewall too? Not easy to test this, because of the long and random timeintervals between crashes.

thanks a lot for any help.
What system?

If the forum doesn't have an answer I'd open a ticket with Shrapnel support. They were pretty responsive on other issues I've encountered.
-ssj

thejeff May 13th, 2010 09:59 AM
Re: game crashes
 
I'd also try to update your video drivers. That's worked in a number of cases.
And is unlikely to hurt, even if it doesn't fix the problem.

earcaraxe May 13th, 2010 10:58 AM
Re: game crashes
 
Quote:
Originally Posted by sansanjuan (Post 745472)
Quote:
Originally Posted by earcaraxe (Post 745468)
My game crashes regularly, about once in every 3 hours of gameplay. It freezes completely, except that i remain able to move the cursor (but not the map), and the only thing the computer reacts to is a cold reset.
Anyone have an idea how to prevent this? I still like this game very much, but eats into my enthusiasm a bit.

I'm using zonealarm (a firewall i think), but turning it off didnt help (as one of my friends suggested). Perhaps if I turn off ESET smartsecurity's firewall too? Not easy to test this, because of the long and random timeintervals between crashes.

thanks a lot for any help.
What system?

If the forum doesn't have an answer I'd open a ticket with Shrapnel support. They were pretty responsive on other issues I've encountered.
-ssj
im using "windows xp professional".

earcaraxe May 13th, 2010 11:00 AM
Re: game crashes
 
Quote:
Originally Posted by thejeff (Post 745482)
I'd also try to update your video drivers. That's worked in a number of cases.
And is unlikely to hurt, even if it doesn't fix the problem.
hmmm. how can i do that?

Doo May 13th, 2010 04:48 PM
Re: game crashes
 
You need to know what brand/model graphics card you have, go to the brands webpage and look for the update drivers button. Search for your model and download the driver. Double click on the download should do the trick.

Unless you have a Dell Inspirion laptop with an ATI mobility card, in which case you will learn Dell took ownership of the graphics card updates and have released zero updates. Sorry for the OT rant but I find this silly ;)

sansanjuan May 13th, 2010 05:00 PM
Re: game crashes
 
Control panel
system
Hardware
Device manager
Display adapters
----- your adapter will be here -----

ssj

earcaraxe May 13th, 2010 06:14 PM
Re: game crashes
 
Quote:
Originally Posted by sansanjuan (Post 745518)
Control panel
system
Hardware
Device manager
Display adapters
----- your adapter will be here -----

ssj
thanks. I found there (under "display adapters"):

"-mobile intel(R) 4 series express chipset family
-mobile intel(R) 4 series express chipset family"

(yes, two times)


tried to update them, but after a ittle searching it said it was up to date.

sansanjuan May 14th, 2010 01:22 AM
Re: game crashes
 
I'd open a ticket....
-ssj

Dimaz May 15th, 2010 05:43 AM
Re: game crashes
 
Sounds like overheat. Try to monitor your CPU and videocard temperature.


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