Dominions New Player MP Helpdesk
 

Say what?

Re: Dominions Noob MP Helpdesk
 

I suppose I could try and help a bit. Just no stupid questions :P J/K

Name: Trumanator
Location: America
Method of Contact: Private messaging, email, Dominions IRC channel. PM for email.
Hours: around 10-10 PST (2-2 GMT), though before 6pm it can be sporadic due to class schedule
Languages spoken: English

Edit: Oh and I'm only going to help around 2-3 people at a time max.

Re: Dominions Noob MP Helpdesk
 

Name: Sombre
Location: UK
Method of Contact: Only IRC or msn. No private messaging, unless you're asking about msn contact details.
Hours: I am usually available between the hours of 18.00-22.00 GMT
Languages spoken: English, mandarin (pinyin only)

Re: Dominions Noob MP Helpdesk
 

Name: FrozenLama
Location America
Method of contact: IRC mostly. Email and pm also.
Hours: 4-10 PST i think 20-2 GMT
Language: English

Re: Dominions Noob MP Helpdesk
 

Well, so far it seems we have three helpdesk personnel lined up. One more and I'll make it official and see if we can get the thread stickied for ease of finding. Perhaps unsurprisingly, so far all applicants are frequent IRC visitors and are very helpful to those who ask questions there already.

Re: Dominions Noob MP Helpdesk
 

Name: Squirrelloid
Location: US (central timezone)
Method of Contact: IRC vastly preferred, PMs possible
Hours: See if I'm on IRC? My schedule isn't especially predictable. Can use PMs to schedule a time.
Language: English

rdonj:
-Might want to specify that Agents should refrain from assisting in detail multiple players in the same game.
-Might also want to specify that players of n00b games should not try to use the helpdesk for anything more than the most cursory of questions - the point of a n00b game is to try things out and figure stuff out for yourself, after all.

Re: Dominions Noob MP Helpdesk
 

Okay, I'll update the first post with the list of all current members. For now I'll post each person's full profile, but if at some point I reach the character limit I'll replace that with links to each person's profile post.

Squirrel - I'll add a bit about the first one. I'll leave the second one out though... I'd rather leave discretion in the hands of helpdesk personnel. I thought about asking helpdesk people not to help in games that didn't officially sanction our usage, but really, all you have to do is take a stroll over to the IRC channel and you WILL get help. It would be a meaningless restriction.

Re: Dominions Noob MP Helpdesk
 

I might as well volunteer to be the first "test subject" of this new very nice and well thought out project. I am 1 of those newbies(not noobs, please correct that term because the term noob has a very negative implication), who is on IRC and already had some chats with all of the above help desk volunteers on IRC. however to get this project going I might as well share my turns and strategy with 1 of the help desk personnel and receive more specific advise.

I have recently started playing in 2 games(from the start, subbing in a few more) however 1 of them is a newbie only game. the other is an all welcome that is still in its very begining(turn 5) the newbie only is not too far ahead of it(turn 15). regarding the newbie only game, I don't want an unfair advantage over the other players, I would appreciate if the help desk volunteer will keep this in mind and not open my eyes too much ;) the other game shouldn't be that problematic as some very experienced players such as Baalz and Zeldor are also in the game...

my expectations from this project, from a newbie's perspective, is mainly to adjust my various strategies(I'm sort of a strategist person) to the dominions battlefield. things that will work, things that probably won't, and reasons of course. potential things that I'm missing, or things that I could have done differently, to keep in mind for future games.

Re: Dominions Noob MP Helpdesk
 

I guess I could go up for this.

Name: Gregstrom
Location: UK
Method of Contact: Private messaging, Dominions IRC channel. Possibly email, I guess.
Hours: Irregular - I'm on when I'm on.
Languages Spoken: English.
Client Limit: 2-3 people at a time max.

Re: Dominions New Player MP Helpdesk
 

Name: KissBlade
Location: US (EST)
Method of Contact: IRC, PM, forum post.
Hours: Random =(
Language: English

Re: Dominions New Player MP Helpdesk
 

Blackguard: Thank you for choosing the Dominions New Player MP Helpdesk! Please feel free to continue using IRC as a place to get advice, or contact one of our helpdesk personnel on the forum by pm, or ask for their email if needed (will be needed to send turns, obviously). I'm not sure you're going to personally benefit a whole lot from the program since you're already on IRC anyway, but we will see what you can do. Remember that it is your place as the customer to choose which CSR to speak to at any given moment.

Helpdesk personnel: On a different note, I have been informed that it is unlikely at this point that the thread will be stickied. In an effort to help keep this thread visible, please consider adding a link to it in your signature. Thank you.

Re: Dominions New Player MP Helpdesk
 

Customers served: 2

Re: Dominions New Player MP Helpdesk
 

Customers served: 3

I'm bumping this thread as there seem to be a lot of newbie games going on right now. Also, remember that I'm not the only CSR!

Re: Dominions New Player MP Helpdesk
 

I expect we will have a need for the services of Helpdesk Personnel as advisors in NaVII once Captains have been signed up. I would like to post a link to this helpdesk on the main page of our game:

http://forum.shrapnelgames.com/showthread.php?t=45227

With permission of course.

Thanks.

Re: Dominions New Player MP Helpdesk
 

You may surely do so septimius.

Re: Dominions New Player MP Helpdesk
 

Hey Squirrel.. why don't you captain a team.... I'd love to just play mictlan ma..

Re: Dominions New Player MP Helpdesk
 

Re: Dominions New Player MP Helpdesk
 

You can still find help on the IRC though.

I suggest people use it.

Re: Dominions New Player MP Helpdesk
 

I think that if anyone posted here they would still get help also.
Altho out of respect for the original poster and his concept of what a help desk is, it might be best to close this particular thread and fall back to the old method of starting a thread.

There is also a chat (like irc) attached to this forum. Scoll up just a little bit and there is a link that says "Chat" right next to the Forum Rules.

Re: Dominions New Player MP Helpdesk
 

My post last night was... well, there was a little bit of hyperbole. Mostly designed to make a point to the shrapnel people. There are still people on the forums who give advice regularly other than the IRC crowd... thejeff, maxwilson, and chrispedersen should still be around, and are regular advice givers. And the IRC people will help out on IRC still. But no one else from this thread is terribly likely to be popping in to help anymore, and there are a good number of IRC regulars period who are not super happy.


While the helpdesk was running I did help a number of people, and was set to help more. I'm not sure how much the other members got hit up for advice, but we were able to do exactly what I intended to do with the helpdesk.

Re: Dominions New Player MP Helpdesk
 

Well, while I'm not exactly super happy, I still have an account here and I'll therefore be looking in regularly. I'll be available to help people here and when I'm on IRC.