Customer Service
 

I really enjoy the new upgrades for this and MBT. The newest patches have made these great games better. If I did not have such a bad time with customer service when I bought MBT I would pick up winSPWW2 today. Heck....I bought SPMBT twice....yes twice...and I was still treated badly even after the nimrod knew that. I bet the extras that come with the CD version make the WW2 game outstanding. I'm kinda goofy and when customer service is rude to me I kinda hold a grudge. I would tolerate it if I was rude first but whoever they have working there must be a very unhappy person. I think that if you work in customer service that maybe, just maybe, you should be able to offer help to customers without being rude. Now I know that Gamers Front operates the e-store but I wonder who is in customer service? Maybe I'll get lucky and they'll fire the fella with the neo-small-guy-I-hate-people attitude. I think I might recommend others to spend money on this game if that happens. Until then I will continue to tell everyone who will listen about the very poor customer service.

I'm upset because I can only read how great the download version is. I fully understand why people don't ask a lot of questions on this forum but I would think you could ask customer service a question if you paid money for the game.

Re: Customer Service
 

What precisely was the question ?


Don

Re: Customer Service
 

No question. Just stating the fact that it is a shame that customer service is not customer friendly. I guess if I had to put it in a form a question, I would ask why the customer service through Gamers Front is unaware what customer service is supposed to do?

Gamers Front does not have their own forum so I thought I'd post it on here. I love the games but it is unfortunate that they can't find someone friendlier than an Al-Quaeda sharpshooter to work in customer service.

Re: Customer Service
 

I have already alerted Shrapnel management and they have replied that they will investigate so it is totally in their hands now. We don't deal with that aspect of game sales

Don

Re: Customer Service
 

Thanks for the assist. You the man.