[Loser]

Originally posted by tesco samoa:
And I would take it up with management.

This is a good idea. But if you're going to do this, don't even bother with the phone.

Write a letter. Don't write a letter to HP, write a letter to the president of HP specifically. Do some research (the whole internet..) and address your letter to the top dogs as though you could write them personally, but professionally.

Tell your whole story, but don't be demanding, just point out that you have been through a lot and you are no longer interesting in talking to their tech support.

They will have a special group of customer service types to address this sort of issue. These people will have special authority, they can do 'things' for you. These will be the people who call you, and who will try to make it all better.

Play.