[Katchoo]

Originally posted by geoschmo:
Well, here we go. This situation is starting to piss me off. The phone co tech, strike that the SECOND phone co tech came out today, snuck around the neighborhood, never knocked or rang the bell, and left. Closed the ticket and didn't fix anything.

I called the phone co and raised hell and they are sending someone out tommorow. F'ing phone company.

Sounds like my prophetic cloud of doom is comming true

Just keep writing down the names of people you talk to, especially the name of this 2nd tech who knocked off work early (god bless union labour). They have to give you either his name, or employee id number if you request it.

On the upside your claim for monetary damages just took a turn for the better. The phone company can't refuse a compensation credit (on top of your outage credit) now that one of their employee's screwed up royally. If someone stupidly tries to refuse, then keep going up the food chain. First Level reps generally are given a set amount of money that they're allowed to give on every call without having to get any kind of permission or approval from a Supervisor ($25 to $50 depending on the company). If they wanna be cheap, reiterate everything that's happended to that point. If they still wanna be cheap, talk to a Supervisor (who usually can give more money).

*ka-ching*