[Gozra]

I was thinking maybe you could cancle the DSL service and the next day have them reinstall it. Then since you are a new customer it might make them trouble shoot the DSL link.

As for the bad tech theory where do you think companies cut cost? an experienced tech makes about 40k a year while a new tech with little experience will work for 19K a year. It's all about cutting cost and raising productivity. And quality.
I have a friend that was one of the Database techs where we used to work and he clearly demonstrated that for x amount of Money you could have only 2 out of the three things a manufacture wanted. Quality, low manufacturing cost, reliablity. If you wanted all three then one of those things suffered. And corporations would allways take low cost before anything else. And that brings us to the current state of tech support. Companies can't afford quality techs but they can't afford not to give lip service to quality. And the Good techs are so over worked that they get disgusted and find some other line of work. It's the bean counters that are making things hard on the rest of us. (and lawyers and most politicians are lawyers)

[ August 16, 2003, 15:04: Message edited by: Gozra ]