[Suicide Junkie]

These kind of shinnaigans are part of the reason I left my Tech Support job. When no one running these companies cares about the problems being brought to their attention on an hourly basis, then it's time to take my services elsewhere.

I won't name names, but one company we do support for kept horrible records, and ended up with a list of customers, a list of modems currently in use, and no connecting data between quite a few of the entries.
Guess which list was longer

For the customers who were paying their bills, but the company didn't know which modem they were using, guess what happened...

Rather than calling the customer, and admitting they screwed up, or even just calling and asking to "double check" info while pretending nothing was wrong...
They just blocked all the modems!

The theory being that the customers will lose their service, call tech support and we will then take down the info the main office needs to fill out their records!

----

End Users can be very amusing as well:

User: "Hi, I can't seem to get on the internet"
(data looked up)
Tech: "Ok, our system dosen't see your modem... could you please reset it for me? Just unplug it, wait 5 seconds and plug it back in"
User: "Uhm, I don't think that's safe"
Tech: "... what do you mean?"
User: "Well, my basement's flooded and the modem is under water"
Tech:

(Yes, Its all True, I was in the next cubicle over, trying not to laugh too loud )

[ August 16, 2003, 16:50: Message edited by: Suicide Junkie ]