[Atrocities]

Originally posted by Suicide Junkie:

quote:

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These kind of shinnaigans are part of the reason I left my Tech Support job. When no one running these companies cares about the problems being brought to their attention on an hourly basis, then it's time to take my services elsewhere.

I won't name names, but one company we do support for kept horrible records, and ended up with a list of customers, a list of modems currently in use, and no connecting data between quite a few of the entries.
Guess which list was longer

For the customers who were paying their bills, but the company didn't know which modem they were using, guess what happened...

Rather than calling the customer, and admitting they screwed up, or even just calling and asking to "double check" info while pretending nothing was wrong...
They just blocked all the modems!

The theory being that the customers will lose their service, call tech support and we will then take down the info the main office needs to fill out their records!

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End Users can be very amusing as well:

User: "Hi, I can't seem to get on the internet"
(data looked up)
Tech: "Ok, our system dosen't see your modem... could you please reset it for me? Just unplug it, wait 5 seconds and plug it back in"
User: "Uhm, I don't think that's safe"
Tech: "... what do you mean?"
User: "Well, my basement's flooded and the modem is under water"
Tech:

(Yes, Its all True, I was in the next cubicle over, trying not to laugh too loud )

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Let me guess, AT&T?

Check this **** out, I saw an add this morning for ComCast Cable, formerly AT&T Broadband. They advertise that you can get lightening fast broadband at incredible speeds of 25X faster than 56k dial up. Last year it was a 50X. In 1998 when I signed up for it, it was 500X. Talk about the degrading of quality. I don't know who to feel sorrier for, the stupid customers who are dumb enought to buy the 25X faster service when local dial up is just as fast, or those who contintue to pay the $50.00 a month for fraction of what they once had.

When I gave up Comcast Cable Internet, my speeds were no faster than the dial up I am using now. Granted the uploads were a bit faster, but not by much. I used to be able to upload a 50 meg file to a web server or whatever in about 10 minutes, in the end, it would take an hour.

I have come to the conculsion that good things do not Last. Cellular service in the early 90's here was exceptional. Cellular One had the service and no matter where I was, I always had good signal. Then came AT&T, and they sub leased half of the tower away and there went the quality of the service. From this point we were inundated with other services ALL using the same sublet towers. Service now is incredibly bad here.

It is like this, you find something that is just awsome, say a nice wilderness area. Over time other people find it to. Eventually so many poeple come to this once pristeen place that a business buys the property and makes it into a pay sight.

This is happening all over with all technology. MS and Qwest had a deal with DSL, and I tried it a year ago. After a month of no service I called Qwest and was directed to MS who directed me back to Qwest who directed me back to MS. This went on and on and on and on for over a month without any one doing anything. Finally a bill came. I refused to pay it, and it went to collections. A second bill came, same thing as I had no service. Finally I filed a complaint with the AGO and presto, MS and Qwest were calling me with all the help I needed. The bills were creditted, and we had service. The service sucked horribly as we would have poor connectivity during the day, and good connectivity at night. It was not worth the $60 extra dollars we were paying for it. So I cancelled it. The one thing that really PMO was that I could not even play a game on line with it. They had some kind of firewall or block that prevented it. No hosting a game, no playing a game. It genuinely sucked ***.

Service in the Broadband industry is lacking. They hype there product to get new customers because there old customers are cancelling service. They must feed the machine so they keep making up lies and selling service that they know they cannot support.

Geo I do wish you the best of luck, and am hopeful that your problem will be resolved.