[Katchoo]

Atrocities, you may want to relay your story/experience to a media outlet, local or national, that blows the whistle on Companies with bad Business practices.

I don't know what's available in Portland or in the US, but here in Ottawa we have a local TV Station that you can relay stuff like this too and they'll do an investigation on it, and then relay their findings to the public.

...And then there are shows like MarketPlace (Wendy Mesley, rrrrow!) that air on the CBC that go after large Companies & Scamers to warn everyone about them, and to hopefully get the offending Companies to clean their act, and to get the Police at the doorstep of the Criminals.

One thing you can definetly do is report Amazon to the Better Business Bureau (or the US equivelent), and encourage everyone who posted complaints on Amazon to complain to the BBB aswell.

Make no mistake though that Amazon won't do anything different for you or anyone else in the future because of this experience. Large Companies want to make money, not spend it, and defiently not lose it. If their Marketplace Vendor thingamabob is making them money, they won't change a thing unless some negative press hits a major US Network (CNN would be good).

The fact that they hire & train support Staff to be evasive & misleading is a sure sign of where their true priorities lie.