[Julie Siebel]

Originally posted by geoschmo:
Nice. You wait till the day before Christmas to buy the gift and Shrapnel "wrecked" the holiday cause they don't have time to fix the problem for you.

Actually, it wasn't that "they don't have time to fix the problem", they were closed...and not just the shipping department as their website stated that day. Had that been more apparent, I wouldn't have gone for the second download.

However, I would like to say that they refunded the money for the second game and reset the download for the first copy (and very nicely, I might add, considering what a b*tch I was). I also received a nice e-mail from Aaron Hall in sympathy.

In searching the forums, I'm not the first one who's had this problem...for anyone else with a similar issue, if you have a partial download on your desktop (or wherever you are saving your file) make sure you DELETE it before you try to download again.

Julie