Please go to
http://www.shrapnelgames.com/service.htm
to enter a customer support request so we can help find the solution. Please don't use your registered account user name and password to log in to customer support. In order to protect your private information in your account, customer support is not linked to that database.
Meanwhile, the most basic thing to check is that cookies are on enabled on your system. Please verify that they are, meet me in the customer support center and we will look for other possible causes.
Thanks.
[ December 05, 2003, 20:04: Message edited by: Annette ]