[Bloodstar]

Dear Annete,

I will contact again customer support no problem, I am just little dissapointed because your web site is not accepting my Visa Classic credit card - with plenty of money on it to buy an PC game.

What you suggested to me in your reply is that my address that I provided on Shrapnel web site is different than in my bank account.
I am not an idiot and if I buy books, T-Shirts, games etc... with my Visa Online on Amazon and not just on Amazon and ALWAYS provide same address so it's not that. And I am not god damn terrorist or world wide gang organisation to be treated like this from your web site and to be rejected. It is really not nice that world wide customers are treated from your Web shop. That's my oppinion. Don't take this so seriously - but i think that problem is on your end, your software that cheks credit cards - because I am buying on Amazon.com all right many times and there is everything OK and on your site it isn't, I am rejected. It is just not fair - but I do think that software and web sites for e-commerce are DIFFERENT and that logically some are more advanced like Amazon.com and are welcoming EVERY customer!


I want this game because it is GREAT, so I will get back to you - but I want fair treatment to me as a customer - and not to be rejected by some bad software. This is just my logical conclusion - and if your software thinks that my credit card is not good because it is from Croatia, Europe or Mars and not from USA - or from UK - than it is problem with your software and trusting people. We are not all thiefs if we are from some exotic country that your software thinks that is full of thieves or some gangs that make fake credit cards etc... I agree many are thieves but why we honest people must be treated like this. And that is only reason that I posted here so developers can see how their publisher is treating "exotic" customers. If that is the way to deal with piracy then you are on wrong way - because I can buy a pirated game and I want ORIGINAL, MANUAL etc..., and I want to support Illwinter so that they can continue work on games like this.

Please just allow me to buy this game and find a way that I can do it. Or Illwinter must program your software for e-commerce as well as games ?

No hard feelings, but I am little bit angry because I cannot buy game because of your software not because my credit card is not valid or wrong - my credit card is good for buying hundreds of games - and I earned every cent with my work - which your sofware now mocking.


Best regards,


Mario