[PvK]

I'm sure Gandalf isn't trying to upset anyone. He's just echoing a message that has needed to be said many times in the past, when (typically, new-to-the-game) players have ranted their opinions in inappropriate tones, and been duly ignored. Sometimes they may even have had a good point, but the result was just an annoyance for everyone. The lesson learned is that staying polite and making clear and logical arguments is generally very effective, particularly with Illwinter.

PvK