[Atrocities]

A follow up.

According to the notes on his account, Mr. Christopher was told how to remove EarthLink from his registry. The technician he worked with followed protocol. He removed Total Access from the consumer's Add/Remove Software file and also from the registry.

The consumer was told to contact his computer manufacturing company (i.e. Dell, Compaq) for further troubleshooting.

EarthLink's software is not spyware.

Should you have any further questions regarding this complaint, let me know.

Thanks,

Dani Peterson
EarthLink, Inc.
Dispute Resolution

Spyware
Definition: any software that covertly gathers information about a user while he/she navigates the Internet and transmits the information to an individual or company that uses it for marketing or other purposes; also called adware

This is exactly what thier software is doing.