[Cainehill]

Might be the server needs to be restarted. Illwinter thought they'd caught that one, but communications issues are a real bear to debug and work out.

Other than that, what happens when you fail to log in? Does it hang at the "waiting for game information" screen, or is it telling you that the server can't be contacted, or what? When it fails at the waiting for game information screen, a brute force solution often works: 3-6 tries to connect usually will get you in.