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Atrocities said:
When you consider the fans stupid, and refuse to listen to what they are saying, and go ahead and produce episodes that decimate establish Trek lore, you get burned.
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What established Star Trek lore?

There are continuity breaches in practically every episode ever produced. Enterprise was nothing earth-shattering, in this respect.
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If I were producing Enterprise the first rule I would have had would have been to state that the Romulan Conflict happened BEFORE the series started. Or, even better, have the Romulan Conflict as the catalyst for Enterprise and not this crappy *** temperal war BS that was force fed to us.
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There was a theory bandied about that Enterprise wasn't really about the past, it was about the future Feds using the Enterprise as a pawn in their affairs. Also, when your lead is the former lead from Quantum Leap, Time Travel is to be expected.
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The Klingon ridge issue could have been explained away as the Klingons while attempting to appear more human in order to inflitrate the Federation, suffored a horrific biological catastrophy that resulted in the genetic alteration of their appearance and swept through their poplulace like a raging plague.
The Klingons would be embarassed by this and would spend the next 120 years looking for a way to reverse it. This would explain away the differance between TOS and TMP klingons. Again, this was too complicated for the writers to figure out.
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This IS in fact the official story-related explanation given, or something close to it anyway. It was more simplistic, ie, the klingons seen in TOS were the genetically altered variety, and the rest are the original stock.
The truth is less dramatic: they simply didn't have the money (or makeup technology) when TOS aired to give the klingons their intended appearance. (Source: Star Trek Memories, William Shatner)