Well here is an update.
After many emails back and fourth I finally decided to upgrade in order to keep the site up. One Web Hosting agreed to apply the funds that I had already paid for PLAN A to the upgrade. I am going with a month by month agreement for 5 months. They are ripping me off for about $6.40 as they will not give me a partial month of service.
It has now been ten days since we reached the agreement and they have yet to upgrade my service plan. This is unacceptable. So I went ahead and filed a complaint with the
www.bbb.com (Better Business Bureau. Much to my surprise I discovered this:
Quote:
Better Business Bureau of Northeast California
400 S Street
Sacramento, CA 95814-6997
BBB Reliability Report
One Web Hosting
1414 K Street, Suite 701
Sacramento, CA 95814
General Information
Principal : Mr. Tony Balanco Owner
Phone Number: (888) 314-1925
BBB Membership: This company is not a member
The information in this report has either been provided by the company, or has been compiled by the Bureau from other sources.
Customer Experience
Based on BBB files, this company has an unsatisfactory record with the Bureau due to unanswered complaint(s).
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I went ahead and filed one of my own.
Quote:
I renewed PLAN A in Jan 2005; plan states that I get 25 gigs of transfer per month, however actual transfer bandwidth was limited to less than half of the Plans stated amount at 9.8 gigs per month instead of 25 gigs. I noticed in January that error/access logs were using 100 Megs of disk storage so I submitted a ticket on Jan 17th asking for help. Nothing happened. I resubmitted the tick on March 7th. I then received an email stating that I was exceeding my plan and that I had to upgrade or be shut down. When asked how I was exceeding the plan I was told that my site was using too much bandwidth. I showed them that I was using less than a third of the bandwidth that my should have access too, and asked why I was limited to 9.8 gigs a month when the plan states I should be getting 25 gigs. They then said that my site was using too much CPU and memory do to some downloads I have. This is untrue as the problem is on the HOST side. NOTE: No where in the contract for Plan A does it state that CPU or Memory usage is limited. I pointed this out both by email as well as by phone. I talked to "Tony" and was told that I would have to upgrade or be shut down. I opted to upgrade because I was told that I would not get a refund. They agreed to apply my funds toward 5 months of Plan C. Plan A was only $8.95 a month. I paid $107.40 up front for a years worth of Plan A, and have only used 2.5 months worth of this plan leaving $85.02 in change. This $85.02 was to be used to pay for 5.5 months @ $14.95 for Service Plan C. It has now been 10 days since this agreement was reached and my service plan has yet to be updated to Plan C. This is unacceptable. Either One Web Hosting upgrades my plan to Plan C or they refund the $85.02 they now owe me. They lied about a problem in order to extort money and once paid, refused to follow through with the agreement.
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I know that really no one here gives a rats *** about this, but still I am posting it for your reading pleasure. Being a bad luck magnate, I often like to share the unbelieveably negative things that happen to me in the hopes of proving to others that no matter how bad they have it, someone always has it worse.
Try not to laugh to hard, if they can do this to the mighty Atrocities, think what they could do to you?
Buyer Be Warned, if you do business with OneWebHosting, expect to get ripped off.