[El_Phil]

Dell has been cutting it's tech support viciously for the last few years. You want cheap? Head to India. There you get computer science graduates working for tuppence ha-penny (thats a couple of cents) an hour and pleased for the wages.

You think data doesn't leak out of US phone centres? It does, but that isn't news. Bear in mind that news isn't what happens, it's what is repoted. There's a massive difference.

Slynky if you pay peanuts, you will get monkeys. Looking at the costs involved you can't pay western workers to do phone tech support. Unless you charge premium rates for tech support numbers, which you can't as you'll be torn apart in the media. What do you expect? You're buying a cheap system, so you get bad tech support.

Besides 99% of problems can be solved with a flow sheet, for those who's problems can't.... Well peanuts and monkeys. You haven't paid for decent tech support, why should you get it?