Quote:
El_Phil said:
You can't work out the tech support costs, it's impossible to factor in the stupidity factor of many users.
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Absolutely FALSE. Calculating expected costs of tech support IS and will ALWAYS be able to be done. Statistics are gathered from past calls and used to forecast future requirements. Info is purchased from other companies and from companies who specialize in forcasting costs. And if it can't be done to within a half a percent of being correct, beleive me, the error will lie in favor of the company, NOT the purchaser of the product.
A statment like yours only shows a certain amount of naiveté in business modeling.