Geo:
This about sums up what I was meaning to get at:
rdouglass said:
It doesn't matter where you live or what you do for work. If your job is to support / help people using verbal communication, you better be able to understand and be understood by the people you support.
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rdouglass said:
EDIT: Hey, I actually agree with Fyron. 
*checks the universe for signs of impending collapse/implosion*
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Captain Kwok said:
You know most Indians can speak and understand English very well (considering most of the education system their is still English-based). Like Geo alluded to earlier, this is mostly an accent issue.
Effective communication ("Speaking well") involves both your ability to formulate coherent sentences and the ability of your audience to understand you. You might be very fluent in a language, but if your accent makes your speech incomprehensible to those you are trying to communicate with, you are not really "speaking well" in that context. Very thick accents are a detriment to effective communication, and are definitely a problem for support staff supporting users that have no experience with your language.
EDIT:
Of course... I probably should have read Starhawk's post before posting this...
Geeze man, learn a little tolerance.