[Randallw]

I occasionally have to deal with Indian call centre staff. Occasionally my Internet is unavailable. Now I'm not one to complain and it usually only lasts a few hours every month or two so I don't worry about it, but I can't see why when I do call them about it I have to call all the way to India. Usually however they call us for some obscure reason or another and I havn't got a clue what they're on about. Last time one of them called up and asked for Mr <my surname>, now that could be me or my father, so I said yes Randall W, and if she wanted my father she didn't even bother to clarify she just hung up.