[Sivran]

I have no sympathy at all for the call-center workers in India complaining about Americans venting their frustrations at them. I've worked in a call center.

That is part of their job. It's called "defusing the situation" -- ie, letting the customer vent. Tech support agents--especially agents in India--should expect people to be pissed off, complaining, and generally nasty. They should let the customer get it out of their system, and then help them as best they can.

Now, if the customer doesn't calm down, or continues to swear and be generally nasty and shows no sign of wanting to cooperate, call centers have policies to deal with customers like that. Generally, they get warned at least three times, and then disconnected.