Quote:
Shadowcat said:
My question to Shrapnel is... why on earth are you adding this unnecessary flaw to your system? If someone has bought the game, there is no reason to prevent them from downloading it again, regardless of whether they completed the download the first time.
The present situation, where it locks you out if the connection dies for any reason (and I'd probably run out of fingers listing possible ways in which this could happen), really isn't acceptable.
I realise the system is new, so I just hope that resolving this is fairly high on your list of things to improve.
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Thanks for your feedback. Actually the system we're using is not "new"; it's what we've been using for downloadable products for the past few years. And it's features are limited. We will soon be upgrading our store to a new system which will give us far more flexibility and promises to be more user-friendly. We've gone through one round of testing and are adding the final touches. We need to test again and hopefully will be launching the new store soon.
Our original plan was to release WW as a downloadable product after the new store launched, but overwhelming customer demand convinced us to wait no longer. And judging by percentages, the "old" system is working well for the majority. For those who do have trouble, please dont' despair - our customer support staff (including yours truly
) is dedicated to offering quick resolution to anyone who has trouble with their order.
I'll take this opportunity to ask that anyone who orders a game from us should whitelist
fulfillment@shrapnelgames.com in their spam filter. We've had far more instances of our emails not reaching the recipient than we have of failed downloads.