[Baron Munchausen]

Atrocities said:
About two hours or so ago we lost power and phone service. Powre came back on line before we even knew it had gone off line, but the phone lines are still down.

Remarkably I still have DSL service. So I contact Qwest via their web site, On Line Help, and tell the lady that our phone lines are done. Her response did not fill me with confidence.

And I [censored] you not: "please call 1800 244 1111 for customer service."

I responded: "um, the phone lines are down, how will I call this number?"

Qwest: "call the number when the phone lines are working."

AT this point I just got mad. What would be your response to this kind of dumb assness?

Priceless! You should contribute this to one of those 'Unbelievably bad customer service' sites where they try to chronicle corporate stupidity...