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I bought my copy straight through Shrapnel and you guys probably still have my records. But if you ask me for the original order number now I frankly don't have a clue where to find it.
Just to set the record straight, we have never turned down a legit request for a replacement of anything lost. Even if you don't have the manual, you know about when you bought it and where we shipped it. When people can't find their receipt, and they actually purchased the product, they write back stating so and we do a search of our database. No problem. This isn't what we are talking about. Plus, there aren't 20-30 people a week who lose their manuals. Although there are that many and more who get pirated Versions, and can't figure something out and try to get a manual from us, thinking it will help.
We have closed down numerouse auctions on e-bay for pirated Versions and right now are working with the FBI on two known pirates that did a sizable business selling illegal copis of this game.
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What if the CD I send get lost in the mail system?
If you really believe we would deny someone a rebate who deserves it because the cd got lost in the mail, then you don't know us very well. There are ways to confirm your purchase and we will bend over backwards when this actually happens. However, it isn't cost effective for us to do this for everyone who requests a rebate - the rebate system we have in place will keep our costs down.