[Spectarofdeath]

I'm sure the same can be said for every company in the world. I used to have verizon and when I cancelled my contract they tried to pro rate my minutes. I had to go through several floor monkeys before finally getting to a head ape. Then I had to deal with several of them before I finally managed (by force of sheer will) to convince them to take the charge off. Honestly, it depends on who you get when you call in. Having worked in Customer service you have to realize that about three fourths of those ppl don't care about you, your problem, or even their jobs. They show up, they make money pushing buttons and talking then they leave. That is their job to them.