[GuyOfDoom]

I ordered my current computer from Dell back in 2001. Prior to this I had no problems with Dell and they were VERY friendly over the phone for the minor tech support problems I had.

After chatting with many friends, family members, etc since then the following has happened:

1) All of their tech support has been outsourced
2) They have been increasing the amount of Dell specific products into their computers thus requiring you to goto Dell if your hardware ever has a problem or if you want to upgrade.
3) Extreme planned obselescence. There computers are literally programmed to die after your warranty expires (most often 1 year)
4) Their website went from listing helpful and useful information about your computer to being an "easy" and "user friendly" PoS that only confuses those that typicly order from Dell in the first place.