They are going to "fix" the problem. I don't want to send the Lap Top back as it has too much of my stuff on it. So they are going to credit my account the cost difference. That should lower my outstanding balance from 1100.00 to around 650.00. I am trying to get them to toss in a two year service contract as well for the fraud. But they are being resistant to that idea. I asked the lady who is handling my dispute about the "design to fail" programing and she denies this... like they would ever admit it. Hell if you can't get the US auto makers to admit it even after it has been proven, then there is no way in hell your going to get Dell to admit it.
I should have known better than to buy a PC from a company that can't even write its own name correctly.
