quote:
If you enter a support request asking for a tracking number or status, your order will have to be pulled from the queue.
When we reinsert it it will move to the back of the queue
Forgive me if I come off as incredibly harsh, but that is ****ing ridiculous.
What it says to me, as a customer, is that if I want customer support, I am going to be penalized. You don't run a company that way. Well, apparently some do, neverthelss, I would hope that a company is not run that way.
I've been a good customer of both Malfador and Shrapnel, having bought SEIV, SEIV Gold, and Rune Sword. That one little statement, however, will cause me to seriously think before I purchase anything else from Shrapnel and/or Malfador. I understand that you have a HUGE preorder; regardless, you don't threaten customers and expect them to stick around.
Derek