I'm working a help desk in a university, but don't think that makes all the Users geniuses.
You be surprised at some of the things I've seen and heard.
I once got a call: "my overhead isn't working"
I walked across campus, entered the room, and pushed the 30-cm wide, neon orange (on a dark brown box) switch that says on/off.
The prof got a face full of light, and I quickly left.
Just like the fact that there's always someone better than you at something, theres always someone much, much worse
