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Jazzepi said:
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Lastly, "Why is it so hard to simply accept our answer? How about our customers actually listening to us?" because you're not paying the customer to come to your website. You work for me, however indirectly, because I, and everyone else who patronizes your distro center, pay your bills. You are in the very end beholden to the person that puts the food on your table. Just as the butcher is beholden to his customers. If they start asking for foie gras, and are willing to pay the price he charges for it, then he should start selling it. This isn't a complicated concept, it's simple economics. In the end, the customer really is, always right.
Jazzepi
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Customer demand is not a coercion. Just because some customer wishes for some service it does not mean that there is an obligation for a service provider to provide that service. In your butcher example, if the butcher think foie de gras is unethical, or that the logistics to carry it would be to costly the butcher is entirely free to not carry it. Apparently shrapnel feels that providing digital download would not be to their advantage, you might second guess their assesment but you will have to concede that they likely posess both more data and experience in making this assesment than you do, obviously they might still be wrong, but shrapnel is acting according to their percieved best interest, trying to maximise their revenue.