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Ironhawk said:
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S.R. Krol said:
Obviously you guys have already bought the game. If the forum was being flooded with people who don't own the game, discovered us through the ads, and registered just to ***** about the ads that would be rather interesting. But that's not happening, nor I think there is a danger of that occurring.
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To hear a comment like this from someone attached to Shrapnel only confirms that I really should be losing respect for them. Effectively you have just told me that since I am not a prospective customer you dont care. Great. Good to know.
Now when you actually do release Dom4 or <insert other game I might buy here> I will know to reconsider.
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I'm sorry, but I don't see where Scott is saying we don't care about you as a customer. He's saying that you are not the target audience for the ads.
Of course we care about customers. I think you've been around long enough to know that we continually provide excellent post-purchase support to our customers. I am saddened to think we would lose you, or anyone else, as a customer because of a banner ad running on our site. Please allow me to share some of the feedback we've had just in the past couple of months through our customer support center:
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"wow! great service, thanks a bunch :-)"
- Patrick T., April 9, 2008
"Very fast response. Thank you," - Alfred E., April 9, 2008
"\o/ That worked, all is well now  Thanks for sorting this out for me."
- Jason N., April 9, 2008
"I will continue to support your company as titles come out. Thanks for the quick response. My best to you all." - Dave O., March 17, 2008
"Thank you very much for the good customer service :-)"
- Raf G., March 12, 2008
"Thank you for your great customer service." - Jack H., February 18, 2008
"Thanks. Customer support here is quick." - Angelo S., January 16, 2008
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As a 47 year old female, I don't find the ads offensive. I think they're out of the ordinary and bizarre, something that will attract attention. Obviously, our opinions differ, and that's what makes the world go 'round.
At any rate, I hope you would judge us as a company based on the quality of our product and the service we have provided you - not on an ad and the subsequent discussion of such ad.
We apologize that our banner ads offend you.