View Single Post
  #108  
Old April 28th, 2008, 11:53 AM

llamabeast llamabeast is offline
National Security Advisor
 
Join Date: Nov 2006
Location: Oxford, UK
Posts: 5,921
Thanks: 194
Thanked 855 Times in 291 Posts
llamabeast will become famous soon enoughllamabeast will become famous soon enough
Default Re: Got it!

I don't really mind too much about the ads. Well, I think they're shoddy and poor, but I'm not interested in discussing them particularly. However, I'm really disappointed by Shrapnel's reaction to their customers' opinions here.

I think it's absolutely fair enough to say "you have a right to your opinions, but on this occasion we're going to follow our business model and go ahead with our campaign; we're sorry that not all of you will like it". But the staff have been outright mocking and sarcastic here - why?

If someone like Jurri, an important part of the community, is driven away from the forums just because Shrapnel staff couldn't make the effort to be polite and thoughtful, I am appalled. And ultimately it is shooting yourself in the foot, since the community here is, I believe, very important to Dominions' success.

Previously I've always been impressed by Tim's responses on the forums. Here I have to agree with Sombre and say my opinion on the company has taken a complete 180. How can you be so careless with your customers' opinions?
__________________
www.llamaserver.net
LlamaServer FAQ
My mod nations: Tomb Kings and Vampire Counts
A compilation of high quality mod nations: Expanded Nations Packs
Reply With Quote