I agree with you, llamabeast, at least so far as Mr. Krol is concerned. I have said as much to him, and I am following up with as much 'lambast' as I can in the correct channels. Annette, to me, has the mentality that you say would be 'fair'. The difference in the tone of their responses is incredible and cannot be understated from this customer's POV, at least.
Having said that, the newest ad is a vast improvement over the recent debacle. It honestly looks like Honor Harrington.
