LOL we want that crystal ball on some of the Dom3 units so we can predict good or bad events and get an appropriate message the very next turn.
I think that "short" in this case was the technician version.
B: "When will it be back?"
T: "In a short time."
B: "Its been an hour. When will it be back?"
T: "In a short time."
B: "Thats what you said an hour ago."
T: "And an hour ago I meant it, but it didnt go the way we planned."
B: "Do you know what went wrong?"
T: "Not yet."
B: "When will you know?"
T: "In a short time."
B: "And when will it be back up?"
T: "A short time after I figure out what went wrong, unless of course it doesnt."
Its not that they are lying to us. They really dont know. Any upgrade is going to only take a short time, unless of course it doesnt. And in that case, it will always be a short time longer. Asking for a more reasonable time estimate would just be wasting more of the techs time.
Gandalf Parker
-- System Administrator of Internet Systems for as long as Internet has been Internet.