Quote:
MaxWilson said:
The thing is, NTJedi, I don't think it was dishonest. Perhaps ShrapnelGames planned for the outage to be even shorter than it was, but it wasn't very long.
-Max
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Quote:
Gandalf Parker said:
Being hopeful is not dishonest. You make it sound as if they knew that it would take all day. They were probably told that it would take very little time, and they certainly didnt foresee any possible problems or they wouldnt have tried it at all.
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Well I actually work with enormous enterprise customers and have experienced small tasks suddenly taking much much longer. From my experiences when a small task develops into a serious problem which requires rebooting, verifying permissions and running repairs it reaches a point where the time for fixing the issue is "Unknown".
At this point the message should be updated, the same as you'd expect a mechanic to call you if he reached a point where the time to fix your vehicle became "Unknown".