[Edi]

Thanks for taking the time to explain things, Mindi, and to Bwaha and JimMorrison and others for their contributions to it. It's a good thing I did not see this before or I'd have been liable to blow my stack bigtime.

A few outages of a few hours each over a holiday weekend are nothing, especially ahead of a major upgrade and considering the service is normally up 24/7/365 and provided free of charge.

At work I get customers every now and then who get out of line and start yelling and screaming and accusing me and my coworkers of dishonesty and other things and generally being abusive. What we do is we tell them we have absolutely no obligation to put up with behavior like that and to call back later when they can behave civilly and then we hang up on them. Some of the complaints in this thread fall strictly into this latter category.