[Edi]

NTJedi:
There is no way to say this nicely, so I won't even try to sugarcoat it. You are practically the only one who has his panties in a bunch over this and right now your posts are sounding like nothing more than a continuous whine. They come across as sanctimonious lecturing and touting your personal opinions as fact. Here's a hint: They are not.

As has been said previously, "short" is a relative term and the outages we have experienced here have been short given all the factors that are relevant. This website is not a time-critical application where entire businesses are hanging in the balance and if it's down a few hours a few times ahead of a major upgrade, that's short, end of story.

I get to deal with customers complaining about subscription services not working or having problems every day and there's a certain difference in the way paying customers and non-paying customers are handled. If a customer has purchased a service that has a 2-hour response time come Armageddon or Apocalypse, then he by damn gets that response, but he's also paying through the nose for it. If it's a normal DSL customer, time to fix the problem is 2-5 days with best effort delivered. If they don't like it, they can take their complaints and shove them, though I'm not allowed to say that to their face.

This forum here falls into the goddamn services-provided-for-free category, so the users really do not have any right to expect that their complaints about "short" downtime equating to 1-2 hours be accepted as a matter of course. Every reasonable effort to minimize aggravation to Shrapnel users has been made, so what's the problem?