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Edi said:
You are practically the only one who has his panties in a bunch over this and right now your posts are sounding like nothing more than a continuous whine. They come across as sanctimonious lecturing and touting your personal opinions as fact. Here's a hint: They are not.
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I'm only providing advice to ShrapnelGames so some of their customers are not mislead during future forum outages. I'm providing this advice because as a common visitor the current outage message can be intrepreted as misleading.
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Edi said:
As has been said previously, "short" is a relative term and the outages we have experienced here have been short given all the factors that are relevant.
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I'm only advising the term "short" and "check back soon" be updated/changed to provide more accurate timeframes for the customers. Otherwise given a possible future scenario why not use "short" and "check back soon" even if the server was to be down for 2 days; 2 weeks; 2 months?? Since 2 months is short based on the lifespan of the average human.
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Edi said:
This website is not a time-critical application where entire businesses are hanging in the balance and if it's down a few hours a few times ahead of a major upgrade, that's short, end of story.
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A few hours is short, unfortunately the forums were down for at least 12 hours.
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Edi said:
I get to deal with customers complaining about subscription services not working or having problems every day and there's a certain difference in the way paying customers and non-paying customers are handled. If a customer has purchased a service that has a 2-hour response time come Armageddon or Apocalypse, then he by damn gets that response, but he's also paying through the nose for it. If it's a normal DSL customer, time to fix the problem is 2-5 days with best effort delivered. If they don't like it, they can take their complaints and shove them, though I'm not allowed to say that to their face.
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I'm not demanding anything, I'm only advising ShrapnelGames provide a more accurate outage message so it's less misleading to daily visitors.
Quote:
Edi said:
This forum here falls into the goddamn services-provided-for-free category, so the users really do not have any right to expect that their complaints about "short" downtime equating to 1-2 hours be accepted as a matter of course. Every reasonable effort to minimize aggravation to Shrapnel users has been made, so what's the problem?
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I don't have any expectations for a change, I'm only advising the outage message is more accurate. As I posted earlier the term "short" and "check back soon" can be intrepreted as either 1 hour OR 2 weeks depending on who reads the message.
Whether or not ShrapnelGames chooses to provide more accurate outage messages is their decision, but as a customer it's my advice. I'm not expecting or demanding anything... just my advice.