[Annette]

Hi Rich,

(Duplicated from my reply to your post in our general forums):

I'm so sorry you are having trouble receiving our replies. I investigated after receiving your private message yesterday. Did you get my reply? I found that we responded to both tickets within 24 hours of their receipt. When you log in to our customer support center to retrieve our reply, you must click on the "messages" tab. I believe that may be the step that is keeping us from reaching you. I have posted customer support's reply in my pm to you yesterday. Please let me know what more I can do to help.

Thanks,
Annette