[Gandalf Parker]

Actually the argument that "this is technically true and therefore should not bother you" is one facet of what I think might be a problem with the whole project. There is a reason that techs and experts dont do customer support. CS people act as a buffer in both directions. Clarifying and translating user questions into clearer technical terms, getting the answer from an expert, then translating the techs answer into user language. Often expletives are removed and replaced with PC terms (in both directions). You know what they say "Those who can, do. And those who can't, teach." Altho sometimes its added "Because those who can do, can't teach.".

We have some here who can do both but not as many as think they can. Some who know the answers are just generally rotten at giving those answers. Particularly to new players. This 3-party method of customer support tends to happen automatically in open forums like IRC or this forum. In My Humble Opinion Im not sure that many direct expert-2-newplayer conversations will leave the new player with the best impression of our community anymore than customer service with no experts would.