[TwoBits]

The point is, you stop them from shouting to much in the first place with a temporary ban - they can't call you Nazis and demand to be banned, if they can't communicate with you for a couple days or whatever. If they come back after that time-out still breathing fire, well then, Shrapnel could say, "we tried being reasonable, but they wouldn't have any of it!" It certainly would look a lot better than the summary dismissals we've had so far, IMO.