Nahh thats about right for a corporate owned forum. I wouldnt have worded it that way but the sentiment is correct.
And you would probably have to be on the other side of the fence to have a feel for this, but most bans are considered to have volunteered for it. At least in the eyes of those who do the banning. Very few people ban from forums, or kick from chats, or nuke from worlds suddenly or on a whim. It usually involves a conversation where the bannee pulls the trigger themselves. Kindof like someone standing in front of a person that has a gun and saying "sure go ahead and shoot me". Of course, the bannee never sees things as having happened that way and you will never convince them of it. Thats just a common viewpoint of those who feel they were forced to ban someone.
Remember there are three sides to every situation.