Of course.
Its a corporate support forum. Its done the way any corporate forum is whether its an ISP, or a Fortune 500 company, or just a small game company. The same answers can be given without name calling just in case they MIGHT be wrong even if it seems obvious..
On the other hand there are other forums. Some were even specifically started by people who did not like corporate formats just so that they COULD be sarcastic or abrupt or even rude if they felt it was deserved. Im not sure that such a path has caused many people to flock to them but on the internet everyone gets a chance to try the better-way they have in mind.
Sorry for couching this reply in such corporate formal format.
