Way OT: Internet Connection

[minipol]

Network problems can be funcky to solve. Today, the power in the house went down and i thought "yeah here we go again". Last time i lost a recent harddisk because it's not surge protected. Now, one of my network cards seemed to be messed up. On checking it was not my network card but the connector of the hub (or how do you call the little hole where you put the cable in? plug?). In fact 2 plugs of the 8 stopped working.
I think my next it related buy will be a surge proctected powerthingie.

[Slynky]

My router, a Netgear, has this IP addy:

192.168.0.1

I think that IP is reserved for "home networking".

Try what Geo said in the CMD prompt and ping that. If that isn't right, pull your info on the router out and see.

I know this is basic questioning but it's the way I do business:

Your LAN connection on the back of the PC should show a green light. This light means there is a bonafied physical connection between it and the router. If you see it lit up, you should also see a similar indicator light on the routher lit up.

If you have those lights, you should be able to "see" the router and get a ping response from it.

I'm going to assume you have green lights. (or whatever color)

But if you can't ping the router, then the first and easiest thing to look for is something that happens periodically to my "people" in the area I support...right-click on My Network Places and take a look at your Local Area Connection. Change the display to "Details" if it isn't already on it (usually, it's set on stupid default of Big Icon). Then take a look to make sure the connection is enabled instead of disabled.

[Slynky]

Originally posted by Wardad:
Could be the router setup. His IP may not have permissions to reach the internet.

My router has security settings that can only one computer can change.

So if your functional enough to transfer files between computers, but can't access the internet, then check the router setup.

I'm going to assume that isn't the case. He could get on yesterday but not today. It's unlikely the router settings got changed somehow. Especially if the other 2 PCs can get to the Internet. I suspect it is isolated to the one PC (or cable).

[Grandpa Kim]

Wardad said:

Can you still transfer files between systems?

Never could, still can't, gave up trying. With my new computer now Online, we should try again, in fact I am trying and getting nowhere.

Could be the router setup. His IP may not have permissions to reach the internet.

Router? Hub? Same thing? If so, there seems to be no "setup" utility for this.

Slynky said:

192.168.0.1

I think that IP is reserved for "home networking".

Try what Geo said in the CMD prompt and ping that. If that isn't right, pull your info on the router out and see.

The ping times out and I cannot yet verify that is correct for this hub. Nothing in the documentation; I'll try the site. BTW mine is a Linksys, 5 Port Network Hub, only months old.

Geoschmo said:

change it to "Obtain IP address automatically"

Slynky said:

But if you can't ping the router, then the first and easiest thing to look for is something that happens periodically to my "people" in the area I support...right-click on My Network Places and take a look at your Local Area Connection. Change the display to "Details" if it isn't already on it (usually, it's set on stupid default of Big Icon). Then take a look to make sure the connection is enabled instead of disabled.

Geo, Slynky, I can't! For some reason I do not have "View network connections" which leads to "Local Area Connections" which leads to the TCP/IP protocol where I can change this. I can get to it easy on my wife's computer but the selection does not even exist on mine. I tried rerunning the Network setup wizard without improvement.

I checked the physical connection and indicator lights again and tried a different cable. Lights are correct, and other indicators agree. The hardware is fine as far as I can tell. My best guess(though feeble and uneducated) is that the IP address is somehow invalid. If I could just get to it...

Oh, and once again thanks for all the help. At the very least it is steering me away from some of my more useless efforts and toward what might get the job done. Thanks a million guys. ... LOL. I just realized you guys never asked if I called tech support. No I didn't. All they'd do is point the finger at the other guy.

[Slynky]

Kim said:

"Geo, Slynky, I can't! For some reason I do not have "View network connections" which leads to "Local Area Connections" which leads to the TCP/IP protocol where I can change this. I can get to it easy on my wife's computer but the selection does not even exist on mine. I tried rerunning the Network setup wizard without improvement"

Well, that certainly has me stumped. I've never seen a PC where the "My Network Places" on the desktop isn't available for right-clicking.

Wish you didn't live in Canada...Last time I called Canada to offer assistance, Tiarra/Tiera (sp?), I think, it cost around $40 and the wife hit the ceiling. Otherwise, it costs me 5 cents a minute (in the US).

If that icon isn't available, do you mean it isn't even on the desktop or that you can't right-click on it? 'Cause, if it's not even there, I suspect, for some strange reason, you need to re-install networking again.

[Slynky]

BTW, router and hub are not the same thing. Hubs are just cheap ways of setting up a home network. Usually through IPX (preferred) or IP.

Routers do much more and if you have 3 PCs that connect to the internet through one cable connection, it's pretty certain it's a router.

[Slynky]

I just read your post again and you refer to it as a hub. There must be a model number on it somewhere. Linksys is a good component. Linksys and Netgear are, IMO, the best two for the home. Get the model number off it and post it here.