Great game, HORRIBLE ordering system

[StGabe]

My last word on this, I promise.

It all makes sense to YOU. I'm telling you it doesn't to ME, your customer. Obviously you think an .ISO file is intuitive. I don't -- it was a pain. And it is jarring with every other customer experience I've had with other online game sellers. You think that a disclaimer about the .ISO is there in an obviously readable format. I'm telling you that, even though I was rather concerned about what I was getting, I missed it (and if you'll read my account of how I bought the game you'll note that going from the Weird Worlds page to your catalog skips right by the "more info" button that you mention, I never had that option).

I make games for a living if it matters. And I work with professional designers to create our UI's. And I know that I often make things that make good sense to ME. But then I go and talk to other people and find out that all sorts of stuff that made sense to me doesn't to them. I can either think that they are stupid -- or I can realize that designing good interfaces requires understanding more than my own ways of doing things.