SPACE EMPIRES IV GOLD NOTICE - PLEASE READ!

Saxon · #1 March 7th, 2002, 02:47 AM

Umm, Shrapnel guys, I have a small problem.

I just tried ordering Gold and found the shipping to be $84.15 for a $40 game. Now, I know I live in Kenya and expect to pay through the nose, but when I got the first edition, it was less than half the price for shipping and I got two games. Can you check this out and see if it is true?

Another, smaller point. When I tried to open an account, it kept giving me an error as I put state down as “other” on my shipping address. As Kenya does not have states or provinces in the postal addresses, I couldn’t very well put something in. I tried going through the “buying without an account” system and that was when I got the shipping problem listed above.

Thanks!

Tim Brooks · #2 March 6th, 2002, 04:05 PM

Saxon:

I will check and get back with you.

Growltigga · #3 March 6th, 2002, 04:09 PM

quote:
Originally posted by Tim Brooks:
Saxon:

I will check and get back with you.

Saxon, I am probably in the US next week, if I am and know where I am going to be, we could get the SEIV gold sent to my hotel cheap, I bring it back into England and then I will send it from England to the UK consulate in Nairobi via the gov mail - that will only cost the US shipping costs - can you get to the UK consulate in Nairobi

Tim Brooks · #4 March 6th, 2002, 04:14 PM

Derek:

quote:
What it says to me, as a customer, is that if I want customer support, I am going to be penalized. You don't run a company that way. Well, apparently some do, neverthelss, I would hope that a company is not run that way.

If you read the notice carefully it says it will have to be pulled from the queue to be accessed. We aren't doing this to punish anyone. It is the way the software works. Anytime we access an order we right information to that file so we can track what is happening with an order. When it gets saved back it gets saved at the end of the queue.

This keeps us from shipping an order that is in the process of being cancelled or from shipping to an address while at the same instance customer service is updating an address by request. Two people cannot access an order at the same instance. Normally this isn't a problem because the queue isn't over one days shipping long. However, right now, this is the result.

Sorry for the misunderstanding.

[ 06 March 2002: Message edited by: Tim Brooks ]

Saxon · #5 March 6th, 2002, 05:04 PM

Tim,

What are the chances of getting an order to Growltigga’s hotel sometime next week? I know you guys are swamped right now.

Growltigga,

Thanks for the kind offer. Maybe I will reconsider pounding you senseless in the upcoming match and merely let Gryhin enjoy the fun.

More seriously, getting to the High Commission is not a problem. Worst case scenario, I can send a driver to pick it up, but for something this important, I am sure I can sneak out of work.

Also, if Tim discovers that it was just an error and I can order normally, I got the package in about two weeks Last time. If things work out that way again, I will get the game at about the same time either way and you will not need to gallivant about chasing a game for someone else.

Val · #6 March 6th, 2002, 05:06 PM

Hats off to Growltigga! Perhaphs the kindest offer I have ever heard in relation to a game!!!

Growltigga · #7 March 6th, 2002, 05:17 PM

No worries and I would be happy to do this if I can coordinate it.

In any event, sending via me would be cheaper than $85 - I pay about $19 for England and from here, it goes to you courtesy of work!!!!

I should hear tomorrow or Friday if and when I am in the US next week. If I am, I will be in Raleigh if that any good