Customer relations

[Mike_T]

Thanks for your response SRK. I appreciate that it's not your fault!

The question seems to be:

Did Shrapnel launch the game a) not knowing it wasn't finished? or b) knowing full well it wasn't finished?

If a), It implies they were misled by Malfador, but didn't test it themselves.

If b), Then Shrapnel have deliberately launched an unfinished game.

Talking about the games industry generally, this whole question of unfinished games worries me. I don't think you should offer any product for sale until it's finished and does what it says on the tin. Why on earth do some software sellers seem to think they're exempt from this basic commercial obligation? Patches should be for minor bugs and enhancements, not for finishing off an unfinished product.