Fed Up

Malfador Machinations · #1 June 13th, 2011, 12:45 PM

Hi All,

Just wanted to put in my 2 cents. I have received only 1 email regarding problems with the game. We addressed those issues in the 1.09 patch. I waited 2 weeks on the release of the last patch version for bug reports and got none.

If you'd like another patch, here's what you need to do. Create a list of specific references to bugs, or detailed descriptions of poor AI performance. Back these reports up with savegames. Just saying the AI is "bad" is not enough. Send these to ws@malfador.com.

We will do another patch if there is demand for it. Quietly posting in a forum is not enough. We require your participation in this process. Only you know the problems.

Aaron

ScottWAR · #2 June 13th, 2011, 02:37 PM

Quote:

Originally Posted by Malfador Machinations

Hi All,

Just wanted to put in my 2 cents. I have received only 1 email regarding problems with the game. We addressed those issues in the 1.09 patch. I waited 2 weeks on the release of the last patch version for bug reports and got none.

If you'd like another patch, here's what you need to do. Create a list of specific references to bugs, or detailed descriptions of poor AI performance. Back these reports up with savegames. Just saying the AI is "bad" is not enough. Send these to ws@malfador.com.

We will do another patch if there is demand for it. Quietly posting in a forum is not enough. We require your participation in this process. Only you know the problems.

Aaron

Are you serious? You realize THIS is the games official forum,...where the people who play the game come to talk about it,......and shockingly,...where we have been for MONTHS,..talking about exclusively whats wrong with the game.

Youre really going to sit there with a straight face and tell us you dont read these forums? If thats true,..then maybe,....just maybe,...you should check in on your games OFFICIAL forums occasionally, instead of ignoring it and then saying I didnt realize anything was wrong and that people were upset.

The truth is WE require YOUR participation. You know like reading the forums,..listening to the problems we have,...actually FIXING the game in a patch instead of just getting started and releasing hoping thats good enough.

We are NOT going to send in bug reports......We are NOT beta testers. We bought the game and should not have to help you finish it outside of posting the problems here.

Here is an idea....PLAY YOUR OWN GAME!!!!!!! Then it will be obvious what needs fixing,...just as it obvious to everyone else that plays it. If you need beta testers,...well then you should have kept the game in beta.

Tim Brooks · #3 June 13th, 2011, 04:06 PM

ScottWAR:

You need to tone it down or you will be gone from these forums. Aaron Hall has told you what he needs from you. Not everyone is the same and see things the same, and you need to give input if you want the AI to improve for you. If you aren't willing to do that, then don't complain here.

And we have told you that these are not support forums more than once. They are the official forums for the gamers to talk to each other. Both Shrapnel and Malfador have told you what you need to do for support. We will not change our policies for you.

So either help us help you or stop complaining here.

ScottWAR · #4 June 13th, 2011, 04:14 PM

Sorry,...Aaron wants us to be beta testrs and we are not. We paid for the game, we shouldnt have to do anything else......period. I should not have to send in bug reports for a supposedly finished product.

You have also been told repeatedly,..by more than me that your 'support ticket' system doesnt work.

I will be filing that report with the FTC and we will see who is responsible for fixing this game......us, the customers,..or you the publisher/developer.

ScottWAR · #5 June 19th, 2011, 11:30 AM

Quote:

Originally Posted by Tim Brooks

ScottWAR:

and you need to give input if you want the AI to improve for you. If you aren't willing to do that, then don't complain here.

I think this really says it all. If we arent willing to do the work for them,...they arent willing to fix the game WE PAID FOR.

Quote:

Originally Posted by Tim Brooks

ScottWAR:

You need to tone it down or you will be gone from these forums. Aaron Hall has told you what he needs from you.

So either help us help you or stop complaining here.

And if you complain too loudly without doing their work for them,.......well they have a muzzle they want to place on you.

Of course the big kicker here is.....we HAVE ALREADY done the work they are asking for.

And you are welcome jaywalker. Since I havent saw you in these forums before, I hope you are a potential sale they lost due to how they are dealing with this.

spillblood · #6 June 19th, 2011, 08:59 PM

OK, I've filed a complaint at FTC. I've had enough. Please, all people who are also fed up, file complaints! Either they stop selling this unfinished and bad game, or get on with fixing it. When there's no new patch coming out, I want my money back!
Man, this forum really is the game forum I've been most active in of all forums of games I bought, because I hoped it will live up to its potential if I do something to support it. But this way (no info, no real support, lack of patches, no support from the community anymore) I think I've done enough.
The last thing I did was to send Aaron some savegames and gamelogs (before the complaint) last Friday. Haven't received any answer yet. I think further supporting this game is useless. We have to take other measures if there's no further support by Malfador.

spillblood · #7 June 19th, 2011, 09:10 PM

Either declare this game a failure and stop selling it, or hire betatesters and fix it, Malfador and Shrapnel. I don't want to do betatesting on this game. Some bug reports are OK, but the things Aaron wants from us have to be considered as professional betatesting.

spillblood · #8 June 21st, 2011, 08:47 AM

Hey people, if you know of some bugs that happened in your last games, and still have the savegames (I had some of the games I described in forum posts here), just send them to Aaron, and if you have logs enabled, you can simply send him the game logs, I think they are located in World Supremacy\backup. You can change the settings (which stuff to log) in debugsettings.txt located in the folder: "World Supremacy/userdata directory" You don't have to play more games if you still have savegames left.
JCrowe: Just send him savegames of the games you described in the forum, and logs if you have them. You only have to tell him which savegames are referred to in which posts (I have sent him collections of all post 1.09 forum posts).
He's answered my E-Mail with savegames, logs etc., and wants me to specify which games they are from, what happened in the respective games etc.

spillblood · #9 June 14th, 2011, 08:16 AM

Quote:

Originally Posted by Malfador Machinations

Hi All,

Just wanted to put in my 2 cents. I have received only 1 email regarding problems with the game. We addressed those issues in the 1.09 patch. I waited 2 weeks on the release of the last patch version for bug reports and got none.

If you'd like another patch, here's what you need to do. Create a list of specific references to bugs, or detailed descriptions of poor AI performance. Back these reports up with savegames. Just saying the AI is "bad" is not enough. Send these to ws@malfador.com.

We will do another patch if there is demand for it. Quietly posting in a forum is not enough. We require your participation in this process. Only you know the problems.

Aaron

OK, seems Aaron doesn't read the forums. I think we need to send bug reports via E-Mail directly to Malfador.
Don't use customer support, don't use the forum bug report threads anymore.
I think this is pretty bad because Shrapnel set up these threads in order to let people post bug reports and suggestions there. But I think he's expected us to send bug reports directly to him and he obviously didn't read the forum threads.

There seems to be no other way of making sure Aaron is informed. I've gone forward, compiled all bug reports of the beta patches and 1.09 in the forum, and our suggestions, and emailed it to him as a rtf-file, if he doesn't wanna spend time reading the forums. Please mail him some more manifestos, JCrowe, if you read this. By the way, me, JCrowe and maybe one or two other guys were the only people who actually posted bug reports and suggestions during the beta patches and after V 1.09 was released, didn't read any bug reports from you, ScottWAR. Did you test the 1.09 patch?

To ScottWAR: I think you're going a bit too far, after they've finally broken the silence and suggesting us to post more bug reports. Try to be constructive and just send Aaron all your bug reports and suggestions in E-Mails, directly to ws@malfador.com.

ScottWAR · #10 June 14th, 2011, 10:32 AM

Yes I tested the patch. Basically almost all the problems that existed before still exist as far as the AI goes. The AI still makes stupid moves. Not as many as before the patch,...but still far more than is acceptable from an AI. Why should I repost the same problems?

You bring up a good point. So far we have been told 3 different ways to get support,....of which none have worked. Posting the bugs in forum post we were asked to post in didnt get them fixed. Using the support ticket system of Shrapnels didnt work. E-mailing aaron didnt work. What else is there?

Again,...I am not a beta tester. I should not have to test this game. But I have already done that. I have already posted the problems. Those problems have already been mailed to Aaaron. But those problems still havent been fixed.

There is absolutely no way Aaron could think this game is finished. There is absolutely no way he doesnt know of the problems. So him not fixing it is his choice. He doesnt want to fix it otherwise he would without us having to beg and post about it for months on end.

I've done all I can to help get this game fixed. If you wish to sit back and wait another 6 months for nothing to be fixed,...go ahead. I'm tired of waiting on empty promises to not be kept.